Frequently asked questions

Every claim is different. At this stage it is difficult to give a realistic estimate of how long it will take to settle your claim. A straightforward claim can be settled within twelve months but others may take a lot longer to settle if liability is disputed, if it goes to court or if you have unfortunately suffered complicated injuries.

If you are over the age of 18, you have up to 3 years from the date of the accident to make a claim. However, it is advisable to make a claim as soon as practically possible.

The claim process begins after your initial details have been taken and we have assessed the prospects of success. At that point we will send the details to the other insurer.

RSA Law is regulated by the Solicitors Regulation Authority in the same way as all other firms of solicitors in England and Wales.

At any stage of the process our highly trained expert lawyers are at hand during offices hours to speak and advise as many times as you want. They are happy to help.

We always do our best to make sure that our highly qualified staff provide the best possible service. However we do accept that there may be occasions where you want to complain. We have an internal complaints procedure which we adhere to and upon request this will be forwarded onto you. Upon receipt of a complaint we will fully investigate your concerns before issuing a substantive response. Please refer to our Terms & Conditions for further detail.