Terms & Conditions
Please read these Terms and Conditions carefully. By accessing this web site you agree to be bound by these Terms and Conditions. If you do not agree do not access this site.
RSA Law Limited is a company incorporated in England & Wales with registered number 09174176 whose registered address is St Mark's Court, Chart Way, Horsham, West Sussex RH12 1XL. RSA Law is authorised and regulated by the Solicitors Regulation Authority under licence number 617864.
This web site is solely owned and operated by RSA Insurance Group Ltd, whose registered office is at 20 Fenchurch Street, London, EC3M 3AU, United Kingdom (Registered in England with company number 2339826) (and which together with RSA Law Limited shall be collectively referred to as "RSA").
For the purposes of these Terms and Conditions, "this web site", "this site" and the "RSA web sites" means all web sites owned and/or operated by RSA.
Other RSA web sites may contain Terms and Conditions which are different from these Terms and Conditions. When navigating the RSA web sites please check the Terms and Conditions of each web site you visit and do not assume that these Terms and Conditions apply to all RSA websites.
RSA is providing this site on an "as is" basis and makes no representations or warranties of any kind with respect to this site or its contents and disclaims all such representations and warranties. In addition, RSA makes no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information and related graphics published in this site. The information contained in this site may contain technical inaccuracies or typographical errors. All liability of RSA howsoever arising (whether in contract, tort or negligence) for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.
This web site is operated and maintained in the United Kingdom and is therefore published from a UK perspective. RSA is not publishing the web site for use in any jurisdiction where such publication or use is unlawful.
Access to the site
We will use reasonable efforts to make our site and its content available to users, however we do not warrant or represent that access to this site will be uninterrupted, reliable or fault free.
We reserve the right in our sole discretion to deny users access to our site or any part of it without notice and to decline to provide the service to any user that is in breach of these Terms and Conditions.
No damage arising from use
To the fullest extent permitted by law neither RSA nor any of its directors, employees, contractors or agents will be liable for damages arising out of or in connection the use of this site, the information in it or the unavailability of the site or its content. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and third party claims, save that nothing shall exclude or restrict liability for death or personal injury resulting from the negligence of RSA, its directors, employees, contractors or agents.
RSA reserves the right at any time without notice to revise the contents of this site including these Terms and Conditions. Any changes to these Terms and Conditions will be posted on this site and by continuing to use this site following any such change you will signify that you agree to be bound by the revised Terms and Conditions.
Links to other sites
Certain links, including hypertext links, in this site will lead you to web sites or pages that are not under the control of RSA. Links are provided for convenience and inclusion of any link does not imply endorsements in any way of the site to which it links. RSA accepts no responsibility or liability of any nature whatsoever for these other sites or any information contained in them.
All rights in the design, text, graphics and other materials on the site and the selection or arrangement thereof are the copyright of RSA or are included with permission of the relevant owner. Permission is granted to browse this site, copy electronically and print in hard copy portions of this site solely for your own personal use. Any other use of materials on this site (including reproduction for purposes other than those noted above and alteration, modification, distribution, or republication) without the prior written permission of RSA is strictly prohibited.
The Royal & Sun Alliance, RSA, RSA Law, rsagroup, rsagroup.com, royalsun and royalsunalliance.com trade marks, logos and get-up are owned by RSA or by other companies within the RSA Group. All other trade marks, product names and company names or logos cited herein are the property of or used under licence by RSA. No permission is given by RSA in respect of the use of any such trade marks, get-up, product names, company names, logos or titles and such use may constitute an infringement of the holder's rights.
We shall not be liable to users for any breach of these conditions of use or any failure to provide or delay in providing our services through our site resulting from any event or circumstance beyond our reasonable control including, without limitation, strikes, lock outs and other industrial disputes, breakdown of systems or network access, fire explosion or accident.
These Terms and Conditions shall be governed and construed in accordance with English Law and any disputes shall fall within the exclusive jurisdiction of the English Courts. If any provision of these Terms and Conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
No reliance on information
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied that the content on our site is accurate, complete or up-to-date.
Your Right to Complain
We are committed to providing the highest quality of service. If you are a client and you have any concerns or complaints about any of the services we provide to you, we would like to discuss them with you and try to resolve them as soon as possible. Initially, we suggest that you contact the person responsible for the particular matter or their supervisor.
If you do not resolve your issues, then the firm has a written formal complaints procedure, a copy of which is available at your request. In the unlikely event that the matter is still not resolved at the conclusion of our complaints process, you are entitled to make a complaint to the Legal Ombudsman, details below:Legal Ombudsman
PO Box 6806
T: 0300 555 0333
You are entitled to apply to the court for an assessment of a bill under Part III of the Solicitors Act 1974 and we can give you details about this. In certain circumstances you may make a complaint to the SRA https://www.sra.org.uk/home/home.page
Please find the link to your complaints policy here.